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You're on the Marketing Team

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You're on the Marketing Team

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Course Number:
MARK101

When we start talking about marketing you may wonder what it has to do with you.
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Code
"ONL10"
*Limited Time Offer
Course Information:
  • Online Training Course
  • Credit Hours: 1
  • Process of Showing and Telling About the Services
  • Understand Actions to Take to Improve Overall Satisfaction Among Clients
Helpful Instructions?
 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.
$15.99

You're on the Marketing Team Info:

Course Description

In this 1 hour course we will cover marketing which is the important process of showing and telling about the services we provide. All staff are part of that process!

Course Objectives

After completing this course individuals will understand how each person, in each role is a part of the overall marketing team. The learner will understand actions to take to improve overall satisfaction among clients and guests.

Course Outline

  • You're on the marketing team
  • Instructions
  • What does it have to do with me?
  • Marketing defined
  • In a nutshell
  • As a caregiver
  • A new resident's experience
  • Internal marketing
  • Every day contact
  • Quality of your service
  • Making a positive impression
  • Feeling good about the community
  • Are you sure? (Making the right decision)
  • Word of mouth
  • What if the service community didn't care?
  • A bad day for Maggie
  • Poor marketing effort
  • What would the resident say?
  • Word of mouth advertising depends on YOU
  • Marketing efforts come does to this...
  • Positive attitude
  • Kindness and courtesy
  • Treat the resident or visitor with importance
  • The receptionist is the 1st impression
  • Dining room is key!
  • Housekeeping is marketing too!
  • Maintenance men can solve problems
  • Take pride in the appearance of the community
  • Work together!
  • Even when you're off the job
  • Take pride in your work

Additional Information

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You're on the Marketing Team

USD

$15.99

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