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Communication Training Series

  1. Courtesy: Beyond Politeness

    More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • The Importance of Courtesy Within the Workplace
    • The Five Steps of Courtesy Face-To-Face Communication
    $15.99
  2. Effective Communication in Healthcare

    The purpose of this course is to help healthcare providers communicate effectively with clients with language barriers, with clients with communication impairments, and with clients from different cultural backgrounds. The content of this course focuses on familiarizing providers with their legal obligations to provide communication assistance, communicating effectively with people with Limited English Proficiency (LEP), generating cultural competence and sensitivity, and informing providers of strategies and resources for effectively communicating with individuals with speech and language disorders.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Discover How to Use Verbal and Non-Verbal Communication Effectively
    • Techniques for Better Communication
    $19.99
  3. Communication in Dementia Care

    This course is not approved by the California Department of Social Services (CDSS). For courses that are approved to meet the CDSS certification or recertification requirements, please click here.

    The purpose of this course is to familiarize the learner with how to communicate with a person l living with dementia and recognize behavior as a form of communication. This course engages the learner in an awareness of verbal and non-verbal communication. Information about behavior as the language of dementia is presented. The course offers strategies for recognizing and responding to behavior as communication and provides a problem-solving approach to address behavioral expressions of distress, including pain.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Recognize Behavior as a Form of Communication
    • Responding to Behavioral Expressions of Distress
    $19.99
  4. Be There: People Come First

    The purpose of this course is to familiarize the learner with basic components of communication in the professional care environment. Information related to the basic principles of communication and how it impacts professional relationships are presented. The course engages the learner in the core principles of communication, preventing miscommunication, and ensuring that cultural factors are taken into consideration.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Demonstrate the Seven Steps of Being There for the Client
    • Establish Priorities And Understand That People Come First
    $15.99
  5. Listening: Focus on the Client

    Listening sounds easy enough, but it takes special skills to learn to be an active listener.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Good Listening
    • Opinion Giving, Interruption, Judgement, and Responding in Positive Ways
    $15.99
  6. Be Reliable: Following through

    Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Importance and Essential Elements of Reliability
    • The Steps to Being a Reliable Caregiver
    $15.99
  7. Be Positive: Going the Extra Mile

    Being positive means finding reasons why things will work, instead of reasons why it won’t.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Understand How Being Positive Relates to Customer Service
    • How to Incorporate a Positive Behavior and Attitude
    $15.99
  8. Clientspeak: Patronizing Language

    Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Statistical Look at How People React to Clientspeak
    • Activity on Language That Bothers People
    $15.99
  9. Stress and Healing: The Magic of Therapeutic Communication

    Caregivers are instrumental in soothing and calming clients. This course will identify ways you can use your words and body language to put clients at ease - while also discussing important boundaries to respect in your line of work.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Stress Management Techniques and Their Role in Healing
    • Identify Ways You Can Use Your Words and Body Language to Put Clients at Ease
    $15.99