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Person Centered Care in Assisted Living

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Person Centered Care in Assisted Living

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This course is not approved by the California Department of Social Services (CDSS). For courses that are approved to meet the CDSS certification or recertification requirements, please click here.

Providing Person Centered Care in your assisted living has endless benefits; not just for your residents, but for your staff and everyone connected to your care home. Providing quality care is not enough, our goal should be to provide quality of life for each individual and create a place where our residents can call home. In this course we will address several elements necessary to achieve our goals and create a place that is person oriented rather than focused on the task at hand.

Course Information:
  • Online Training Course
  • Credit Hours: 1
  • Methods Used in Person Centered Care Structure
  • How to Be Effective at Providing PCC to Residents With Dementia
Helpful Instructions?
 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.

Person Centered Care in Assisted Living Info:

Course Objectives

    By the end of this course participants will be able to:
  • 1. Define the basics of Person Centered Care and why it is known as “The Gold Standard”
  • 2. Describe the difference between traditional methods and those used in person centered care structure.
  • 3. Understand all the elements involved in achieving person centered care outcomes.
  • 4. Make investments in PCC and obtain finiancial benefits longterm.
  • 5. Enable every member of care communty to function with PCC mindset in order to create successful results.
  • 6. Utilize communication to understand how to better provide PCC.
  • 7. Identify positive examples among other care providers and develop strategies to implement effective changes in his/her assisted living/residential care home.
  • 8. Discuss various terms used in Person Centered Care.
  • 9. How to be effective at providing PCC to residents with dementia.

Course Outcomes

Hour One
  • I. The Background and History of Person Centered Care in Assisted Living
  • a. Pioneers of Assisted Living Embraced Similar Principles as Found in the Core Principles of PCC
  • b. The Culture Change Movement
  • c. The Term PCC
  • i. Change in the physical environment
  • 1. To Create Home
  • ii. Service delivery
  • 1. Resident-directd
  • iii. Core values
  • 1. Dignity
  • 2. Respect
  • 3. Choice
  • 4. Independence
  • 5. Privacy
  • II. Person Centered Care Nationally Recognized As The Gold Standard
  • a. The Goal of Long-Term Care Is Ultimately Person Centered Care
  • b. There Are Various Terms Used In Person Centered Care
  • i. Resident Centered
  • ii. Resident Directed
  • iii. Person Centered
  • iv. Person Directed
  • c. References in DDMI Setting:
  • i. Thinking
  • ii. Planning
  • iii. Services
  • 1. Each has similar significance:
  • a. Individual resident has personal impact on decisions made about and direction of his/her care
  • b. Care is provided in a manner that reflects the desires and preferences of the individual resident
  • III. What Is Person Centered Care?
  • a. Definition
  • i. “PCC is defined as a comprehensive and on-going process of transforming an entity’s culture and operation into a nurting, empowering on that promotes purpose and meaning and supports well-being for individuals in a relationship-based, home environment.” (Adapted from Person-Centered Care in Assisted Living: An Informational Guide by Centers of Excellence in Assisted Living (CEAL))
  • ii. Elements of Person Centered Care
  • 1. Process – both comprehensive and ongoing
  • 2. Transformation – both culture and organizational operations
  • 3. Adoption of practices – empowering and nurturing
  • 4. Resident Experience – Finding purpose and meaning in daily personal life
  • 5. Relationship-based – changing the culture from task oriented to relationship focused
  • 6. Creating a Home Environment
  • iii. Term PCC Not Always Used To Signify The Same Thing
  • 1. Referring to organizational change
  • 2. Referring to resident personal choice
  • 3. In reality should reflect both together
  • 4. Takes a great amount of time (doesn’t happen overnight)
  • IV. Why Good Quality Care Doesn’t Always Mean Good Quality Life
  • a. Examples of good quality care
  • i. Receives good health care
  • ii. Good hygiene
  • iii. Hydration and Nutrition
  • iv. Safe environment
  • b. What the resident may still be unhappy with despite good provisions
  • i. Choices of desired foods/beverages
  • ii. Preferences of bathing times
  • iii. Awakened at preferred times
  • iv. Relationships/Friendships
  • v. Lack of individuality
  • c. Person Centered Care is compared to as being healthy
  • i. Must be well rounded in all aspects, not just in organizational methods
  • V. PCC Can Save Your Assisted Living and Residential Care Home Financially
  • a. Reduce staff turnover
  • b. Decrease risks of workers compensation
  • c. Reduce liability insurance rates
  • d. Avoid lawsuites and other expenses
  • e. Increase income with more customers due to satisfaction
  • f. You get what you pay for
  • i. It will cost you initially to implement PCC elements with high quality training, etc, but the benefits will be well worth the initial costs.
  • VI. Discovering The Framework of Person Centered Care
  • a. What is included
  • i. Structural Elements
  • ii. Process to Support the Structural Elements
  • iii. Outcomes
  • VII. Details of Each Specific Structural Element Needed in PCC
  • a. Core Values and Philosophy
  • i. First focus because it is the foundation of the entire framework from which each element is built upon
  • ii. Values of PCC:
  • 1. Respect
  • 2. Autonomy
  • 3. Dignity
  • 4. Choice
  • 5. Privacy
  • 6. Independence
  • 7. Services that optimize well being of resident
  • iii. Mutual Respect
  • 1. Unique interest
  • 2. Preference
  • 3. Talents
  • 4. Life experience
  • b. Relationships and Community
  • i. Finding meaning in life/responsibilities
  • 1. Relationships can be primary source of satisfaction in job
  • ii. Empathy Effect
  • 1. Put yourself in other’s shoes
  • iii. Relationships have positive impact on residents
  • 1. Through personal interaction comes a sense of belonging
  • iv. Must not just come from planned group activities
  • v. Must Invest valuable time
  • c. Senior Management-Owner-Governances
  • i. The Highest Decision Making Authority
  • 1. Make it a very important priority
  • 2. Have active involvement
  • a. Hands on
  • d. Leadership
  • i. Formal vs. Informal (Those with titles vs. those with influence)
  • ii. In order to successfully implement change, you must have strong leadership.
  • iii. Top-Down style of management doesn’t always work well with PCC
  • iv. Relationship vs. Tasks
  • 1. The Term S.E.R.V.I.C.E.
  • a. Service
  • b. Education
  • c. Respect
  • d. Vision
  • e. Inclusion
  • f. Communication
  • g. Enrichment
  • v. How you Shape your Organizational Chart
  • vi. Vission and Mission Not Just In Writing, but Put Into Practice
  • vii. Seven Key Characteristics of Quality Leadership
  • 1. Team work
  • 2. Never stop learning or improving
  • 3. Value Employees accomplishments and give praise where praise is due
  • 4. Be an example
  • 5. Encourage Creativity
  • 6. Room to Fail and grow
  • 7. Acknowledge Success
  • viii. The Best Practice Leadership Approach
  • e. Workforce
  • i. Staff are one of the greatest assests to any organization
  • 1. Provide actual care to residents
  • 2. Create either a positive or negative environment
  • ii. Focuses on relationships and personal interactions between staff and residents
  • iii. Effective transformation of the workforce element must take place in order to successfully accomplish person sentered care services
  • iv. How Would You Describe Your Care Community
  • 1. PCC vs. Traditional Long-Term Care Methods
  • v. Direct Care Staff Becoming Leders
  • 1. Promoting from within
  • 2. Training and preparing for higher managmenet responsibilities
  • 3. Value teamwork
  • f. Services
  • i. Using person centered care techniques to provide services that offer the highest quality of care
  • 1. Physically
  • 2. Socially
  • 3. Emotionally
  • 4. Spiritually
  • 5. Intelectually
  • ii. Encourage resident to do as much as safely possible for himself/herself
  • iii. Reminisce with Residents
  • 1. What are some of his/her talents?
  • 2. What did he/she do for a living?
  • g. Meaningful Life
  • i. CEAL’s definintion of “meaningful life”
  • 1. Goes beyond “activities” to incorporate psychosocial well-being and purpose
  • ii. Everyone’s Involved
  • h. Environment
  • i. Looks At Both Physical and Emotional Environment
  • ii. Just Call It “Home” not “Home-Like”
  • iii. Smaller Settings Have Advantages For Personal Relationships
  • i. Accountability
  • i. Defining “Accountability”
  • ii. Internal Aspcts and External Aspects of Accountabillty in Assisted Living
  • iii. Last element used to prove success or failure of all other elements in PCC structure
  • 1. Identify outcome goals
  • 2. Method to evaluate those goals
  • VIII. Providing Person Centered Care To Residents With Dementia
  • a. Importance of PCC for Residents With Dementia
  • i. Consistantsy of relationship between direct care staff and resident with dementa, allows for better understanding of resident’s needs, preferences and daily routines.
  • ii. Beneficial for non-verbal residents to receive quality life
  • iii. Aids in dealing with challenging behaviors
  • b. Recommended Fundamentals For Effective Person Centered Care In Dementia Care According to The Alzheimer’s Association in 2006
  • IX. Other Considerations In Person Centered Care
  • a. Communication is extremely important
  • b. Ensure all staff are trained and maintain clear understand of set goals
  • c. Summary

  • Instructor: Josh Allen, R.N.

    Josh Allen is a Registered Nurse with over 20 years of experience in senior living. As the Director of InTouch at Home, Josh oversees all aspects of business development, care, services, and operations for the organization. As a part of the SRG Senior Living family of companies, InTouch at Home delivers personalized care and services to clients living in senior living communities as well as private residences across three states.

    Josh also serves on the board of the American Assisted Living Nurses Association, and represents AALNA on the boards of the Center for Excellence in Assisted Living and Coalition of Geriatric Nursing Organizations. Josh has previously served as President and CEO of Care and Compliance Group, a leading training solutions provider.

    Additional Information

    Canonical Link No
    Course Type Online Course

    Person Centered Care in Assisted Living