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Listening: Focus on the Client

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Listening: Focus on the Client

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Course Number:
COMM103

Listening sounds easy enough, but it takes special skills to learn to be an active listener.

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Code
"ONL10"
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Course Information:
  • Online Training Course
  • Credit Hours: 1
  • Good Listening
  • Opinion Giving, Interruption, Judgement, and Responding in Positive Ways
Helpful Instructions?
 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.
$15.99

Listening: Focus on the Client Info:

This course goes through the components of listening and other aspects of verbal communication. The student will learn about opinion giving, interruption, judgement, and even responding in appropriate and positive ways while working with others.

Course Outline
  • Good Listening
  • Listening sounds easy
  • Active Listening: Focus on the Client, Avoid distraction, Body language, Repetition, Ask questions, Stick to the topic
  • Setting Aside Opinions: Listening without judgment, Don't be distracted
  • Don't interrupt (it's never okay)
  • What if: keeps talking and talking, you know what is going to be said, you know the answer, they're wrong?
  • A Secret Form of Interruption: Mental interruption
  • Types of responses: a need, a conversation
  • When in doubt, ask
  • Keep it about the client
  • Reading Non-verbal Cues
  • Quiz time

Additional Information

Canonical Link N/A
Course Type Online Course

Listening: Focus on the Client

USD

$15.99

0