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Course Number:

Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.
Course Information:
  • DVD Training Video
  • Credit Hours: 1
  • The Importance of Hospitality
  • Hospitality Basics


Course Outline

  • The importance of hospitality
  • Who is the customer?
  • Hospitality basics
  • The 10 foot rule
  • Answering the telephone

Resource Packet

All of our staff training DVDs include a resource packet to help you conduct a successful inservice training with your staff. Each downloadable resource packet includes an instructor guide, learner workbook, inservice attendance roster, certificate of completion, quiz, and quiz key.

Running Time

Approximately 10 minutes.

Additional Information

Canonical Link caregivers-training-solutions/dvd-training/medifecta-dvd-training-programs/hospitality
Course Type DVD