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Customer Service: Your Key to Resident Satisfaction

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Customer Service: Your Key to Resident Satisfaction

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Course Number:
MGMT4141

Customer Service: Your Key to Resident Satisfaction
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Code
"ONL10"
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Course Information:
  • eBook
  • Credit Hours: 2
  • How Customer Expectations Can Influence Their Satisfaction
  • How to Handle Complaints and Use Complaints to Improve Your Customer Satisfaction
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 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.
$30.99

Customer Service: Your Key to Resident Satisfaction Info:

Course Description

This 2 hour course covers the keys to customer service including how customer expectations can influence their satisfaction and how to handle complaints and use complaints to improve your customer satisfaction.

Course Objectives

In the following courses you will learn how to be courteous, how to be available, how to be a good listener, how to be reliable, and how to be positive when interacting with client's and guests at work.

Course Outline

  • Courtesy: Beyond Politeness
  • Be There: People Come First
  • Listening: Focus on the Client
  • Be Reliable: Following Through
  • Be Positive: Going the Extra Mile


Instructor

Benjamin Pearce

Additional Information

Canonical Link N/A
Course Type eBook

Customer Service: Your Key to Resident Satisfaction

USD

$30.99

0