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Courtesy: Beyond Politeness

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Courtesy: Beyond Politeness

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Course Number:
COMM101

More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.

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Course Information:
  • Online Training Course
  • Credit Hours: 1
  • The Importance of Courtesy Within the Workplace
  • The Five Steps of Courtesy Face-To-Face Communication
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 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.
$15.99

Courtesy: Beyond Politeness Info:

This 1 hour course teaches students about the importance of courtesy within the workplace.

Several aspects including introductions, eye contact, body language, physical interaction, and phone etiquette are detailed throughout the course. The lesson used examples, as well as how-to step by steps in order to teach and relay information. After completing this lesson, the student will be able to: demonstrate the five steps of courtesy face-to-face; understand the dos and don'ts of body language; respect personal space; appropriately touch a client; use proper phone etiquette; and say goodbye correctly.

Course Outline
  • Definition of courtesy as it relates to healthcare
  • Courtesy pre-test
  • Steps to courtesy
  • Story examples
  • Do’s and don’ts of body language
  • Analysis of body language
  • Explanation of acceptable physical interaction
  • Focus on proper procedures to introductions, greetings, answering the phone, and saying goodbye
  • Complete basic steps towards courteous service
  • Identify the “do’s” and “don’ts” of body language
  • Respect personal space
  • Identify and perform appropriate physical interaction
  • Appropriately introduce him/herself to clients and guests/visitors
  • Successfully answer the phone and have helpful, positive conversations with callers
  • Courteously say goodbye to clients and guests/visitors
  • What is Courtesy?
  • What do you already know about courtesy?


Lesson 1 Pre-test
  • Courtesy Face-to-face
  • In-person interaction
  • Step 1: Smile
  • Step 2: Eye contact
  • Step 3: Greeting
  • Be creative
  • Step 4: Speak clearly
  • Step 5: Say please and thank you
  • Story: Using in=person interactions
  • Remember and review
  • Do's and Don'ts of Body Language
  • Body language sends and message
  • Review of good and bad body messages
  • Personal Space
  • Respect personal space, belongings, living space, privacy
  • Physical Interaction (touch)
  • Handshake, Hugs, Affectionate touching
  • Story: Appropriate touch
  • Understanding courtesy
  • Courtesy is a full time job
  • How should you introduce yourself to a client? (correct way and example)
  • How should you greet family or visitors (correct way and example
  • How should you answer the phone (correct way)
  • Phone Etiquette (correct way and example)
  • Saying Goodbye (when, how and correct way)

Additional Information

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Course Type Online Course

Courtesy: Beyond Politeness

USD

$15.99

0