Need Help?
Call Us Toll Free!
1-800-321-1727

You have no items in your shopping cart.

Subtotal: $0.00

Clientspeak: Patronizing Language

More Views

Clientspeak: Patronizing Language

Availability: Always
Instant Access Product Quality Check
Self-Paced Product Quality Check
2017 Compliant Product Quality Check

Course Number:
COMM106

Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.


Save 10%
Use
Code
"ONL10"
*Limited Time Offer
Course Information:
  • Online Training Course
  • Credit Hours: 1
  • Statistical Look at How People React to Clientspeak
  • Activity on Language That Bothers People
Helpful Instructions?
 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.
$15.99

Clientspeak: Patronizing Language Info:

Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.

After this lesson, the student will be able to: activity on language that bothers people; learning game on telling the difference between baby talk and clientspeak; statistical look at how people react to clientspeak; links to outside, expert resources on clientspeak

Course Outline
  • Identify patronizing speech, and avoid using it
  • Know how clients feel about the use of patronizing speech
  • What to do when encountering patronizing speech
  • Understand what types of language bother people
  • Identify people who are common victims of patronizing speech
  • Be prepared for common reactions and feelings victims of clientspeak experience
  • Recognize and use response styles
  • Address Language and the Elder-Provider
  • Patronizing Language
  • Language that Bothers People
  • Patronizing Speech
  • Baby Talk
  • Physicians and Patronizing Speech
  • How Elders React
  • Response Styles
  • Cooperative and Assertive Responses
  • What can you do?

Additional Information

Canonical Link N/A
Course Type Online Course

Clientspeak: Patronizing Language

USD

$15.99

0