This 1 hour course covers the importance of being present when working with you client. Being available for clients is the first step in good customer service. It means remembering – always – “people come first.

This course teaches students about the importance of presence while working with others. Students follow the stories of Kendra, Ben, and Molly. Personal stories help students to relate and learn the concepts of presence through real life situations and problems they may encounter. After completing this lesson, the student will be able to: demonstrate the seven steps of being there for the client; establish priorities; and understand that people come first.

Upon completion of this module, student will be able to:

• Understand what it means to be there – mentally, physically, and emotionally – for clients
• Prioritize needs of the work environment
• Identify what order to performs tasks in based on need and importance
• Story examples
• Steps to being there for clients
• Instructions on how to best prioritize – how to put people first
• Interactive examples: identifying priorities
• Arrive on time
• Answer the phone
• People come first
• Being there in the home
• Be There