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Be There: People come first

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Be There: People come first

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Course Number:
COMM102

Being available for clients is the first step in good customer service.
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Code
"ONL10"
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Course Information:
  • Online Training Course
  • Credit Hours: 1
  • Demonstrate the Seven Steps of Being There for the Client
  • Establish Priorities And Understand That People Come First
Helpful Instructions?
 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.
$15.99

Be There: People come first Info:

This 1 hour course covers the importance of being present when working with you client. Being available for clients is the first step in good customer service. It means remembering – always – “people come first.

This course teaches students about the importance of presence while working with others. Students follow the stories of Kendra, Ben, and Molly. Personal stories help students to relate and learn the concepts of presence through real life situations and problems they may encounter. After completing this lesson, the student will be able to: demonstrate the seven steps of being there for the client; establish priorities; and understand that people come first.

Upon completion of this module, student will be able to:
  • Understand what it means to be there – mentally, physically, and emotionally – for clients
  • Prioritize needs of the work environment
  • Identify what order to performs tasks in based on need and importance
  • Story examples
  • Steps to being there for clients
  • Instructions on how to best prioritize – how to put people first
  • Interactive examples: identifying priorities
  • Arrive on time
  • Answer the phone
  • People come first
  • Being there in the home
  • Be There

Additional Information

Canonical Link N/A
Course Type Online Course

Be There: People come first

USD

$15.99

0