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Be Reliable: Following through

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Be Reliable: Following through

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Course Number:
COMM104

Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.

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"ONL10"
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Course Information:
  • Online Training Course
  • Credit Hours: 1
  • Importance and Essential Elements of Reliability
  • The Steps to Being a Reliable Caregiver
Helpful Instructions?
 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.
$15.99

Be Reliable: Following through Info:

This 1 hour course uses real world stories and examples to teach students about the importance and essential elements of reliability.

The content walks the student through understanding of being truthful within communications as well as why its important to follow through and even go beyond the basics. After completing this lesson, the student will be able to: understand the basics of reliability; take steps to being a reliable caregiver; anticipate clients' needs.

Course Outline
  • Keep track of tasks and needs
  • Follow steps in order to be reliable
  • Know how to give a status report
  • Find a way to say “no” positively
  • Help clients – or find help for them
  • Pass off tasks on to coworkers if unable to perform them – and do so appropriately and successfully
  • Identify and perform the basics of reliability as well as go above and beyond the job description by anticipating needs
  • Steps to being reliable
  • Examples of how to give a status report
  • Story examples
  • Instructions on how to “always” say yes
  • Key phrases to use when passing tasks on to others
  • Explanations of reliability basics
  • Ideas on how to achieve real reliability success
  • Learning activity on recognizing reliable work behaviors
  • Be Reliable
  • This is the next step
  • Request is forgotten
  • Not reliable
  • Follow through
  • Being reliable is not always easy
  • Learn more
  • How to be reliable
  • Do what you say you are going to do
  • Don't wait to be reminded
  • Give a status report
  • Story: Erica
  • Don't agree to do anything you can't do
  • Don't fake it
  • Don't say no, either
  • How to say no and still say yes
  • If you don't know, find out
  • Know and confirm who is handling the problem
  • Offer more
  • Scenarios: How would a reliable person react?
  • Reliability Basics
  • Going the extra mile
  • Be on time
  • Do your assigned tasks
  • Be accessible to clients
  • Let's review: Being reliable means...
  • Reliable work behavior quiz
  • Anticipate needs
  • Use your brain
  • Anticipate
  • Being reliable is important

Additional Information

Canonical Link N/A
Course Type Online Course

Be Reliable: Following through

USD

$15.99

0