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Be Positive: Going the Extra Mile

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Be Positive: Going the Extra Mile

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Course Number:
COMM105

Being positive means finding reasons why things will work, instead of reasons why it won’t.

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"ONL10"
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Course Information:
  • Online Training Course
  • Credit Hours: 1
  • Understand How Being Positive Relates to Customer Service
  • How to Incorporate a Positive Behavior and Attitude
Helpful Instructions?
 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.
$15.99

Be Positive: Going the Extra Mile Info:

This 1 hour course teaches students about the importance and skills needed to act and stay positive.

The course uses real world examples and stories to help illustrate points related to the topic. In the course, students will follow Kendra, Ben as they learn. Students will also be able to test their skills relating to positive behaviors and how the difference between good and bad behaviors. After completing this lesson, the student will be able to: define what positive means; incorporate a positive behavior and attitude; understand how being positive relates to customer service.

Course Outline
  • Being reliable = being positive
  • What does ""positive"" mean?
  • Positive attitude
  • Kendra (negativity, complaints, saying no, rough day, attitude)
  • Ben (positivity, thinking ahead,finding ways to say yes, encouragement)
  • Positive Behavior
  • Includes and does not include:
  • Rate the following
  • Practice positive behavior
  • Think yes, say yes!
  • Never say no
  • Say yes without saying yes
  • Find ways to respond positively
  • Examples
  • Being positive with co-workers
  • Co-workers are just as important
  • Saying yes pays off
  • What does this have to do with customer service?
  • Positive is:
  • Know the factors required to being positive
  • Adopt positive behaviors – even in what seem like negative situations
  • Identify positive behaviors in healthcare workers, and negative behaviors in healthcare workers
  • Think yes, and say yes
  • Be positive with coworkers, and know the importance of focusing on creating an effective atmosphere
  • Specific examples of what it means to be positive – including how to keep a positive attitude and remain agreeable in difficult situations
  • Story examples
  • What is included in positive behavior, and what is not
  • Interactive identification of positive and negative behaviors
  • Examples of how to always say yes
  • The importance of being positive with coworkers, and the consequences of being negative

Additional Information

Canonical Link N/A
Course Type Online Course

Be Positive: Going the Extra Mile

USD

$15.99

0