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Assisted Living Leadership Development Series

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Assisted Living Leadership Development Series

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Course Number:
CALA001

A self-paced series of online courses developed by and for Assisted Living providers to strengthen and develop leadership potential.
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Course Information:
  • Online Training Course
  • Credit Hours: 8
  • Key Principles of Assisted Living Care
  • Strengthen and Develop Leadership Potential
Helpful Instructions?
 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.
$99.99

Details

Credit Hours: 8

Narrated Powerpoint

A self-paced series of online courses developed by and for Assisted Living providers to strengthen and develop leadership potential. Topics addressed in this series includes: The Assisted Living Model of Care; Becoming a Valued Leader; Enhancing Professionalism; Advancing Effective Communication; Cultivating Quality Customer Relations; Mentoring & Coaching Others; Conquering Conflict Resolution; and Mastering Time Management.

By the end of this course participants will be able to:
  • 1. describe the key principles of Assisted Living care
  • 2. explore the challenges and opportunities of transitioning from the role of team member to leader, as well as various management styles
  • 3. define and explore various facets of professionalism in terms of their impact on leaders in Assisted Living communities
  • 4. identify skills required for effective communication with employees and residents
  • 5. understand the basic principles of customer relations and how to improve them in an assisted living setting
  • 6. explore specific skills and strategies to lead by example, evaluate employees and problem solve
  • 7. identify how to confront conflict and develop a plan of action for resolution
  • 8. learn the smart method for identifying and writing goals and utilize a step by step process for managing time effectively


Module 1: The Assisted Living Model of Care
The purpose of this course is to provide a brief history and overview of Assisted Living and the aging process, in order to better understand the philosophy and values around this model of care, as well as appreciate the challenges experienced by the aging residents being served.

Chapters
  • 1. History and Definition of Assisted Living
  • 2. Principles of Assisted Living
  • 3. Common Assisted Living Terminology
  • 4. Overview of the Aging Process
  • 5. Dementia
  • 6. A Recap of Assisted Living


Objectives

Upon completion of this course, participants will be able to:
  • § define Assisted Living and related terminology
  • § describe the key principles of Assisted Living care
  • § differentiate general dementia from Alzheimer’s Disease
  • § identify key changes that can take place during the aging process


Module 2: Becoming a Valued Leader

The purpose of this course is to provide an overview of four fundamental principles of leadership. Participants will explore the challenges and opportunities of transitioning from the role of team member to leader, as well as various management styles. Additionally, the value and purpose of team building and motivation will be addressed.

Chapters
  • 1. Defining Leadership
  • 2. From Peer to Leader
  • 3. Management Styles
  • 4. Team Building
  • 5. Motivation
Objectives

Upon completion of this course, participants will be able to:
  • § identify how to successfully transition from a peer to a leader
  • § differentiate the various styles of leadership
  • § understand the role of team building in creating a successful workplace
  • § use strategies to keep employees happy and motivated
Module 3: Enhancing Professionalism

The purpose of this course is to define and explore various facets of professionalism as it impacts Assisted Living, and particularly one’s job as a leader. Issues such as ethics and morals, professional behavior, confidentiality and workplace diversity will be addressed. Participants will be challenged to apply these principles to their role as leaders. Chapters
  • 1. Ethics and Morals
  • 2. Professional Behavior
  • 3. Confidentiality
  • 4. Workplace Diversity


Objectives


Upon completion of this course, participants will be able to:
  • § define workplace ethics and morals
  • § identify key components of “professional behavior
  • § recognize the importance of confidentiality
  • § demonstrate sensitivity to workplace diversity
Module 4: Advancing Effective Communication

The purpose of this course is to identify the critical role that effective communication plays in contributing to a leader’s success. Barriers to and skills required for effective communication in a leadership role will be explored, along with the effect of communications on team building.

Chapters
  • 1. Good Communication
  • 2. Barriers to Listening
  • 3. Improving Listening Skills
  • 4. Promoting Communication
  • 5. Cross Cultural Communication
Objectives

Upon completion of this course, participants will be able to:
  • § identify skills required for effective communication with employees and residents
  • § explore barriers to and strategies for improving listening skills
  • § identify ways to connect with others in non-verbal, as well as verbal ways
  • § demonstrate additional skills needed for cross-cultural communication


Module 5: Cultivating Quality Customer Relations

The purpose of this course is to gain an understanding of the basic principles of customer relations and apply them to Assisted Living. Participants will explore the impact of person-centered care and generational differences on customer relations and will be challenged to apply principles and practices learned to their role as leaders in Assisted Living communities.

Chapters
  • 1. Basic Principles
  • 2. Person-Centered Service
  • 3. Excellent Employee Relations
  • 4. Excellent Family Relations


Objectives

Upon completion of this course, participants will be able to:
  • § understand the basic principles of customer relations and how to improve them in an assisted living setting
  • § explore how to achieve customer satisfaction even when you can’t meet a customer’s need as requested
  • § practice the 5 steps of excellent customer relations
  • § identify how person-centered care, aging and generational differences impact customer relations


Module 6: Mentoring & Coaching

The purpose of this course is to provide leaders the opportunity to explore their role as a mentor and coach to those in their charge. Participants will learn specific skills and strategies to lead by example, evaluate employees and problem solve. From there, they will be challenged to apply skills learned to their specific leadership roles in Assisted Living.

Chapters
  • 1. Mentoring Others
  • 2. Coaching to Success
  • 3. Leading by Example
  • 4. Evaluating Employees
  • 5. Problem Solving


Objectives

Upon completion of this course, participants will be able to:
  • § apply the basic principles of mentoring and coaching
  • § identify opportunities to lead by example
  • § explore strategies to evaluate employees and provide constructive feedback
  • § utilize effective problem solving strategies


Module 7: Conquering Conflict Resolution

The purpose of this course is to explore the universal reality of conflict in the workplace. Participants will learn to identify conflict and recognize possible causes and likely sources in the workplace. From there participants will be challenged to develop various styles and strategies to effectively resolve conflicts as they occur, recognizing that this is critical to their success as leaders.

Chapters
  • 1. Defining Conflict
  • 2. Destructive vs. Constructive Conflict
  • 3. Sources of Conflict
  • 4. Confronting Conflict
  • 5. Styles & Strategies


  • Objectives

    Upon completion of this course, participants will be able to:
    • § define conflict and the negative impact it will have on the workplace, if ignored
    • § recognize the most common sources of conflict
    • § learn how to confront conflict and develop a plan of action for resolution
    • § identify what style of conflict management is most effective for the situation
    • § develop a strategy for resolving various types of conflict within the workplace


    Module 8: Mastering Time Management

    The purpose of this course is to provide participants an opportunity to evaluate their current time management skills and practices. Participants will recognize how strengthening those skills will enable them to lead more effectively. From there, they will be introduced to a step by step time management strategy that they will be challenged to apply to their specific role as leaders in Assisted Living communities.

    Chapters
    • 1. Use It or Lose It!
    • 2. Identify Goals
    • 3. Plan Daily Tasks
    • 4. Delegate Responsibilities
    • 5. Control Time Wasters


    Objectives

    Upon completion of this course, participants will be able to:
    • § evaluate their current time management skills and practices
    • § learn the smart method for identifying and writing goals
    • § utilize a step by step process for managing time effectively
    • § explore strategies to control time wasters


    Additional Information

    Canonical Link caregiver-state-requirements/states-a-k/california/california-assisted-living-training/assisted-living-leadership-development-series
    Course Type No

    Assisted Living Leadership Development Series

    USD

    $99.99

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