Sometimes in our quest to maintain and improve our sales and marketing results we overlook the simple things. One of the most basic fundamentals for sales and marketing success in an assisted living or residential care community is good telephone etiquette. How good is the telephone etiquette of your staff? Do they answer with a [...]
On Monday we held our our 2010 Assisted Living Medication Summit, and we heard from several presenters and speakers of an increase in narcotic thefts in communities around the country. While we do not have any hard statistics to confirm this, it does remind us of the importance of safeguarding narcotics in your community. The [...]