60 Hospitality Tips
We are continuing our month-long focus on hospitality this week. This week we are keeping it simple with 60 easy, quick, free, and effective customer service ideas from Mike Michalowicz.
Professional Caregiver Blog
Professional Caregiver – A Care and Compliance Group Blog for Assisted Living and Residential Care Professionals
How Long Does a Criminal Clearance Remain Active?
This week’s Tuesday Tip is in response to a question from one of our subscribers: How long does the criminal clearance of an employee in an RCFE remain active? When does it have to be redone?
Hospitality in Assisted Living
Assisted living and residential care is a resident centered business. Not only do we care for residents, but we also respect them as consumers of the services we provide. And they are increasingly savvy consumers.
Older American Month
Did you know that May is Older Americans Month? This is the perfect opportunity to show your appreciation to the older Americans living in you senior living community.
Keeping Track of Multiple State Regulations
Do you work in a corporate or regional position that requires you to be familiar with multiple state assisted living regulations? Perhaps you own residential care communities in more than one state? Keeping track of regulations—including changes—in multiple states can be challenging.
Who Can Consent for Residents Diagnosed with Dementia in an RCFE?
Knowing who is legally authorized to make decisions for a resident diagnosed with dementia can be confusing. Assisted living and residential care providers may find themselves trying to understand a resident’s wishes, while balancing requests from family members or responsible parties.
Disaster Planning Tips for Older Adults
Disaster preparedness is an important responsibility for assisted living and residential care providers. While state requirements for disaster preparedness vary, here are some general suggestions adapted from the U.S. Administration on Aging that apply to all older adults:
Injury and Illness Prevention Programs
The Bureau of Labor Statistics estimates that approximately 3.3 million serious work-related injuries and about 4,300 fatalities occurred in 2009. The U.S. Department of Labor recommends –and some states, such as California, require–employers develop and maintain an Injury and Illness Prevention Program (IIPP) to protect employees from work related injuries.
Needlestick Injuries
There may be times when caregivers, med aides/techs, and nurses are at risk for needlestick injuries while providing resident care. It is important for all members of your staff to understand what they should if this happens. The following are clear and simple instructions from the CDC.
Stop C. Diff
When residents take antibiotics they are at risk for developing C. difficile (sometimes called “C. diff”) infections that can cause diarrhea serious enough to kill. According to the CDC, “C. difficile is a germ that causes diarrhea and other intestinal problems linked to 14,000 U.S. deaths annually.”