Sometimes in our quest to maintain and improve our sales and marketing results we overlook the simple things. One of the most basic fundamentals for sales and marketing success in an assisted living or residential care community is good telephone etiquette. How good is the telephone etiquette of your staff? Do they answer with a [...]
Are your resident charts getting too heavy to handle? Residents often live in assisted living and residential care communities for many years, and as time goes by the number of assessments, physician orders, narrative entries, and other chart documents can start to become overwhelming. To keep things manageable and easy-to-use it is a good idea [...]
We recently received the following question from a Tuesday Tip reader: “We are looking for…data collection and analysis tools providers have found that are useful on the prevention and reduction of falls with elderly patients. Any suggestions would be appreciated.”